Volkswagen Commercial Vehicles (VWCV) has reached a pivotal milestone, welcoming the 750th ServicePlus partner into its global network. This achievement underscores VWCV’s commitment to delivering unparalleled service standards tailored specifically to the needs of commercial customers, ensuring their businesses remain operational and efficient.
Grafschafter Autozentrale Krüp in Nordhorn, Germany, now joins a select group of ServicePlus partners offering specialized services for commercial clients. Services provided include extended operating hours, quick-turnaround appointments, access to dedicated loaner vehicles, and expert service personnel. This ensures commercial vehicles receive the meticulous care required to keep them on the road and businesses running smoothly.
Lars Krause, VWCV’s Board Member for Sales and Marketing, emphasized the strategic importance of ServicePlus, designed to address the distinct demands of commercial clients. Krause noted that the needs of commercial customers differ significantly from those of private customers, highlighting the necessity for a service approach tailored to their unique requirements.
Dirk Weimann, Head of Aftersales Germany, pointed out the critical role mobility plays in the success of commercial enterprises. He stressed that commercial customers rely heavily on their vehicles for core business operations, necessitating specialized service solutions that align with their business schedules. ServicePlus partners, equipped with flexible service hours and specialized teams, meet these demands with precision.
The ServicePlus program stands out for its specialization. Dealerships in the network boast double-staffed service teams for essential functions and technicians with expertise in handling vehicles with unique bodywork and conversions. This ensures even the most specialized commercial vehicles receive top-notch care without delay.
Kristin Krüp, Managing Director of Grafschafter Autozentrale Krüp, expressed enthusiasm for the new partnership. She noted that the ServicePlus designation would allow her dealership to further optimize service offerings, aligning processes and structures to meet the specific needs of commercial clients. Keeping customers mobile remains the top priority, a commitment reflected in every aspect of the ServicePlus program.
Launched in 2018, ServicePlus has rapidly expanded across more than 80 markets worldwide, demonstrating VWCV’s dedication to its commercial clientele on a global scale. With an ambitious goal to grow the network to 900 partners by 2025, VWCV is set to redefine the service experience for commercial customers, ensuring their vehicles remain the backbone of industries worldwide.
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