VinFast Auto, a preeminent Vietnamese electric vehicle manufacturer, has unveiled an expansion of its aftersales services across Europe via a newly forged partnership with Mobivia, a leading automotive repair and maintenance enterprise. This strategic collaboration promises to elevate the ownership experience for VinFast customers throughout France and Germany by granting access to over 1,200 Mobivia service centers.
Under the terms of the agreement, owners of VinFast electric vehicles will enjoy a range of high-quality aftersales services, such as warranty processing, recommended maintenance routines, and access to new equipment and accessories, all aligned with Mobivia’s renowned standards of excellence. With a legacy spanning more than five decades and a portfolio of trusted brands including Norauto, Midas, ATU, Auto 5, and Carter-Cash, Mobivia is uniquely positioned to enhance customer service significantly.
Dedicated to sustainable mobility, Mobivia offers a maintenance package specifically for electric vehicles and continues to advance the expertise of its technicians. This effort includes an academy located in Villeneuve d’Ascq, France, and several specialized EV-Centers throughout Germany. Support for this network is further bolstered by a dedicated call center and a research and development center, staffed by engineers expert in cutting-edge electric vehicle technologies.
This collaboration represents a pivotal development in VinFast’s strategic initiative to bolster European transitions to eco-friendly transportation. It stands as a fundamental component of the firm’s broader strategy to extend its influence within the European electric vehicle market, complementing its global expansion ambitions, which include potential manufacturing ventures in the United States, India, and Indonesia.
Jean-Christophe Mercier, Vice-President Aftersales and Customer Ownership Experience at VinFast Europe, articulated optimism regarding the potential impact of this partnership, stating, “VinFast strongly believes that Mobivias extensive after-sales service network and skilled technical team will bolster customer confidence in the VinFast brand, ensuring an unparalleled experience for our European customers.”
Alain Flipo, CEO of Mobivia Fleet Solutions and Partnerships, also commented on the significance of this venture: “Mobivia is proud to support the deployment of VinFast in Europe by providing maintenance and repair services for these electric vehicles. This partnership perfectly embodies the commitment of our brands to sustainable mobility.”
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