BYD Australia will stop referring customers to mycar Tyre & Auto for after-sales service and will instead direct them to its dealership network after expanding its presence and assuming full control from former distributor EVDirect.
The partnership with mycar Tyre & Auto, established in late 2021, was originally created to provide servicing options at a time when BYD had limited dealership coverage in Australia.
Over the past three years, and following the introduction of models such as the Dolphin, Seal, and Sealion 7, BYD has expanded its network to almost 90 dealerships with service centers. This has eliminated the need for customers to rely on the roughly 275 mycar Tyre & Auto locations for scheduled maintenance.
Early BYD owners pointed out that a major issue during the brand’s initial rollout in Australia was inadequate after-sales support.
BYD Australia chief Stephen Collins said that while customers are still able to use mycar Tyre & Auto services, the company now prefers to handle servicing through its own network.
From our perspective, the partnership with mycar Tyre & Auto has ended, Collins affirmed.
He emphasized that customers are always free to choose independent servicing, but every new BYD dealership is being equipped with full service capabilities.
“For me, every dealership we’re opening now has full-service bays and technicians, and we’re reducing the service wait times when booking in,” Collins added.
Collins confirmed that BYD will maintain its existing six‑year/150,000km warranty and will not immediately extend coverage to seven or 10 years, as offered by competitors such as Mitsubishi and MG at this stage.
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