Agero, a leading provider of digital driver assistance services and software solutions, has become the exclusive roadside assistance partner for Polestar Automotive USA, the Swedish electric performance car brand. With over five decades of experience, Agero will deliver specialised support tailored to the needs of electric vehicle (EV) owners in the U.S. market.
As EV adoption accelerates, with an annual growth rate projected at 12.61% through 2029, consumer expectations for a high-quality ownership experience are rising. Agero’s partnership with Polestar addresses these demands by offering a comprehensive, tech-driven roadside assistance program specifically designed for EVs.
Laura Chamoun, Head of Customer Experience for Polestar North America, praised Agero’s exceptional service, citing their responsiveness, transparency, and deep industry experience. “Agero’s longevity in the automotive industry, white-glove service offerings, and expertise in servicing electric vehicles have proven invaluable in guiding our company’s roadside assistance program,” she said.
Agero provides Polestar drivers with a range of advanced roadside services, including:
- EV-Specific Roadside Support: Drawing from experience in managing 250,000 EV incidents last year, Agero ensures drivers receive precise care via the Polestar app, in-vehicle CONNECT button, or phone.
- Seamless Digital Experience: Drivers can track service vehicles in real time, receive live updates, and manage assistance requests through a user-friendly mobile platform.
- Emergency Crash Response Integration: Agero powers Polestar Connect’s automatic crash detection system, allowing for immediate SOS alerts and rapid emergency response.
- Customer-Centric Follow-Up: A dedicated team offers proactive support in rare service escalations, ensuring satisfaction and peace of mind for Polestar owners.
- Performance Transparency: Real-time dashboards, customer feedback, and detailed reports help Polestar refine and elevate the overall service experience.
Jon Greene, Agero’s Vice President of Client Success, noted, “We are deeply honored to work alongside Polestar… This is only the beginning, as we remain focused on innovating the EV experience and introducing new services to address the evolving needs of Polestar owners.”
Agero also supports training efforts across its service provider network by distributing video and print materials focused on safe and effective EV handling. The company continues to use insights gained from servicing a broad range of EV models to shape and enhance the next generation of roadside solutions.
GENERAL | JLR Recalls Range Rover Evoque SUVs Over Defective Airbag System
