Tata Motors, India’s premier commercial vehicle manufacturer, inaugurated an advanced spare parts warehouse at Guwahati, signifying a major stride in enhancing service delivery and parts distribution throughout Northeast India. Spanning over 100,000 square feet, this fully digitalized facility is set to redefine the efficiency and availability of spare parts across the region.
Strategically positioned in Guwahati, the warehouse is engineered to stock a comprehensive range of spare parts for Tata Motors’ entire commercial vehicle lineup. This development promises significant reductions in turnaround times and facilitates access to spare parts at Tata Authorized Service Stations across Northeast India.
The warehouse showcases top-tier infrastructure and safety protocols, propelling customer service through digitized warehouse processes. In collaboration with Delhivery, India’s leading fully integrated logistics service provider, Tata Motors integrates technology-driven warehousing and transportation solutions. The facility includes sophisticated storage systems tailored to a variety of logistical needs, such as gravity spiral and vertical reciprocating conveyors. It also features a specialized area dedicated to managing medium and heavy vehicle body parts, ensuring streamlined operations.
Mr. Vikram Agarwal, Head of Spares and Non-Vehicular Business at Tata Motors Commercial Vehicles, commented on the inauguration: “The inauguration of the new warehouse in Guwahati is a testament to Tata Motors’ customer-centric approach and will further enhance the vehicle ownership experience by ensuring easy availability of spares.”
He elaborated, “The new warehouse will enable smarter inventory management at Tata Authorized Service Stations in the region, thereby enhancing service quality and vehicle uptime. This new facility brings us closer to our customers in the fast-progressing region of the North East, making logistics more efficient.”
Tata Motors offers a diverse range of cargo vehicles from sub-1-tonne to 55-tonne and mass mobility solutions from 10-seater to 51-seater configurations, meeting the evolving demands of logistics and mass transportation. With a robust network exceeding 2500 touchpoints and supported by Tata Genuine Parts, Tata Motors continues to uphold its commitment to unparalleled quality and service, now enhanced by the capabilities of this new establishment.
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